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FAQs

+International Orders & Customs Fees/ Duty Tax

We offer international shipping to almost every country in the world. We utilize DHL Express Shipping. (We are unable to ship to Iran, North Korea, Syria, Sudan, Cuba, and Venezuela). All customers are liable for any and all customs and duties imposed by their countries laws and customs policies. ENZO takes no responsibilities for these additional charges and we advise customers to get accurate tax rates from their local customs office. Customers are responsible for all customs duties. You will need to enter your zip code correctly. If for some reason, you are unable to put the correct zip code, please contact hello@enzo.llc for further assistance. If the zip code is incorrect, the order WILL be delayed.

Once a package leaves our center, we have zero control over the package. Because of this, all international orders are final. Returns, refunds and exchanges are not accepted under any circumstances.

+Shipping Policy

Shipments may be made in segments or combined due to stock, packaging, or large orders.

Shipping Times All orders placed before 2:30PM (GA Time) will ship that same day.

All orders placed after 2:30PM (GA Time) will ship the following day.

Our distribution warehouse hours are M-F from 9am-5pm (GA Time).

We are closed on weekends and major US holidays, orders will ship the following day.

International Shipping We offer international shipping to almost every country in the world. We utilize DHL Express Shipping. (We are unable to ship to Iran, North Korea, Syria, Sudan, Cuba, and Venezuela).

All customers are liable for any and all customs and duties imposed by their countries laws and customs policies.

Enzo.store takes no responsibilities for these additional charges and we advise customers to get accurate tax rates from their local customs office.

Customers are responsible for all customs duties.

You will need to enter your zip code correctly. If for some reason, you are unable to put the correct zip code, please contact hello@enzo.llc for further assistance. If the zip code is incorrect, the order WILL be delayed. If you have any questions concerning your shipment or future shipments, please feel free to contact us during our business hours.

+Return Policy

Due to the sensitivity of our products, all sales are final.Returns are not accepted, unless previously stated in under a special occasion. If the item is damaged or defective please email hello@enzo.llc for an exchange or return. You should expect your refund within (five) business days.

+Missing Products?

If you are missing a product or have not received your shipment please contact distribution at hello@enzo.llc

+Who Do I Contact?

For all distribution inquires such as shipping, returns, product issues, etc. please contact hello@enzo.store You can also chat with us in the bottom right-hand corner of our website. We do our best to answers all the questions you may have!

+Why am I experiencing product seepage and not getting lasting results?

Regardless of how experienced and good we are as aesthetic injectors, we have come to discover through the years of using the Hyaluron pen, that product seepage is something that simply can’t be avoided. Yes it helps to cut down on seepage when injecting 0.01-0.02 at a time, yes it helps to cock the pen first and then twist the chamber, yes it helps to use very firm pressure when injecting and yes it helps to keep your finger over the ampoule head at all times, but even after practicing all those preventative measures, product will still seep out the sides when injecting or spray out of the ampoule head when twisting or pulling away from the skin. Some professionals go as far as heating the lips first using steam or a hot cloth and some exfoliate first using a tooth brush or lip scrub. The simple truth of the matter is that pushing a product through the skin that is designed to expand and enhance fullness without the use of a needle is a remarkable yet daunting task. When seepage happens it causes concern that nothing is making its way into the skin. We can be rest assured through thousands upon thousands of Hyaluron pen case studies that product is penetrating the skin tissue. We can also be assured that patients will see results, but it might take time and more sessions to see results similar to that of needle injections. Typically results are seen after two to three sessions and 2ml-4ml of product using the Hyaluron pen. It’s defiantly a slower process and this is a very important fact to convey to your patients . Over the years many Hyaluronic acid filler manufacturers have experimented with all types of HA densities to see if injecting a much thinner product would prevent product seepage, but even when practitioners themselves have experimented with thinned down filler ( using injectable saline 0.9% benzyl alcohol ) there was still product seepage. If the product was thinned down to much the cross-linking and results were compromised. This is why injectors all over the world have come to accept that regardless of what type of Hyaluron pen you use and what type of product you use product seepage simply can’t be avoided.

+I was wondering if there is a pricing template for HA injections per ampoule?

Its best to price HA pen injections per ml. and not per ampoule. On average the price point starts at $250 per ml of course these prices will vary from area to area. Typically it should be $100- $150 less per ml than needle syringe injection.

+What Is Enzo Filler?

Enzo is a Hyaluron Pen used for injections. It uses high pressure technology to "inject" hyaluronic acid into the skin. This is used for facial enhancements such as fine lines, wrinkles, and lips. The procedure is non-invasive as there is no needles and the pen never enters the skin. It is a safe procedure with little to no risks involved. It is a great pain free option for those looking for natural results, have a low tolerance for pain or a free of needles.

+How Does It Inject If It Doesn't Use Needles?

The Hyaluron Pen uses high pressure technology to "inject" hyaluronic acid into the upper layer of epidermis for an instant enhancement. The machine uses a a lever to cock the machine to generate the pressure. The tip of the pen is placed on the skin and a button is pressed to release this pressure, injecting the hyaluronic acid straight into the skin. The hyaluronic acid is 100% cross linked and the molecules are made small enough to penetrate into the skin.

+What Is This Classified As?

Hyaluron Pen Treatment is currently unclassified as it is fairly new. It is often classified by the industry as "non-invasive" since the pen never enters the skin and it only penetrates the top layer of epidermis.

+What License Do I Need And Do I Need To Be Insured?

ENZO LLC is an International Company providing both licensed and non-licensed individuals from tattoo artists, aesthetician’s, cosmetologists, physicians, nurses, and those interested in using our products and devices for home use only. Because of the large variance and the fact that laws and governing boards vary from country to country and state to state, it is the sole responsibility of the customer to research their governing boards and laws within their state and country if you are planning to perform any of the procedures we offer as a business.

+How Long Do Results Last?

Results last anywhere from 3-9 months but vary from person to person and on many other factors.

+Is Enzo FDA Approved?

No as it is still fairly new. Our filler is 100% pure cross linked hyaluronic acid. Hyaluronic acid is a natural substance found in our bodies and therefore is a very safe and natural product.

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